Returns & Refunds

We follow the same standard as our Amazon listings to guarantee a consistent experience. If you purchased via Amazon, please initiate the request through your Amazon account. For direct orders handled by GSYXERGILES, refer to the guidance below.

Eligibility

• Submit the request within 30 days of receiving the goods.
• Items must be in resellable condition with all accessories included.
• Provide the order reference, purchase channel, and a short description (photos or video when applicable).

How it works

1. Email [email protected] with your request.
2. Our support team will confirm the solution and share the return address or replacement plan.
3. Once the product is received and inspected, we process the refund or arrange the replacement.

When we cannot accept a return

Requests outside the 30-day window, damage caused by misuse, or products missing essential components are not eligible for return or exchange.